Are you looking for Technical Support Manager Job at Chennai? Want to get Job in HCL? HCL has recently announced the walk-in for Technical Support Manager at Chennai on 29 Nov 2014. Check below more details.
Company Name: HCL
Company Website: www.hcl.com
HCL is a $5.3 billion leading global technology and IT enterprise comprising two companies listed in India - HCL Technologies and HCL Infosystems. Founded in 1976, HCL is one of India's original IT garage start-ups. A pioneer of modern computing, HCL is a global transformational enterprise today. Its range of offerings includes product engineering, custom & package applications, BPO, IT infrastructure services, IT hardware, systems integration, and distribution of information and communications technology (ICT) products across a wide range of focused industry verticals. The HCL team consists of over 71,000 professionals of diverse nationalities, who operate from 29 countries including over 500 points of presence in India. HCL has partnerships with several leading Global 1000 firms, including leading IT and Technology firms.
Designation/ Job Role: Technical Support Manager
Job Type: BPO
Required Educational Qualification: Any Graduate
Required Experience: Candidates should have minimum 1 to 4 Years experience required
Work Place: Chennai
Interview Place: Bangalore
Shift: Any shift
Contract: As per company needs
Salary: High in Salary
Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for end users.
Route problems to internal 2nd and 3rd level IT support staff.
Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
Administer and provide User account provisioning.
Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's.
Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure.
Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps.
Provide level 1 remote desktop support and perform other activities based on SOPs.
Perform user account management activities.
Escalate complex problem to appropriate support specialists.
Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications).
Troubleshoot client software and basic network connectivity problems.
Identify, evaluate and prioritize customer problems and complaints.
May train users and operators on a limited basis and/or may write training procedures.
Participate in on-going training and departmental development.
Routine maintenance updates with other IT staff and business units.
Provide all required documentation including standards, configurations and diagrams.
Provide knowledge transfer of Service Desk operations.
Required Documents in Walkin
Kindly carry your resume and photo ID proof.
Please mention Shalini Sharma on your resume.
Walkin Date, Time and Place
Walk-In Date: 29 Nov 2014
Walk-In Time: 10:00 AM
HCL Comnet Systems and Services Ltd.,
STPI Unit, Surya Sapphires Plot No 3,
2nd Floor, HCL Comnet Block,
Survey No 20 & 22, Konnappana Agrahara Village,
Electronic City, Hosur Road, Bangalore 560 100.