Ford Motor Company Urgent Recruitment on April to May 2015: 1000+ Vacancies

Are you searching for Ford Motor Company Jobs? Ford Motor Company has recently announced the vacancy for Inbound Customer Service Representative. Want to apply for it? Now check below complete details.

Company Name: Ford Motor Company

Company Profile: The Ford Motor Company is an American multinational automaker headquartered in Dearborn, Michigan, a suburb of Detroit. It was founded by Henry Ford and incorporated on June 16, 1903

Job Role/ Position name: Inbound Customer Service Representative

Job Type: Engineering/BPO

Job Details
  1. Emphasis on quality and quantity are both important
  2. Majority of the time is spent on the phone with customers (75%+)
  3. High volume, inbound call center maintaining high levels of customer satisfaction
  4. Numbers-oriented, performance driven
  5. Diffuse irate customers to resolve/explain their problem/concern
  6. Perform account maintenance including but not limited to address changes, payment extensions, due date changes
  7. Research, explain, and correct required items such as misapplied payments or payoff and balance disputes
  8. Discuss past due accounts with customers and obtain acceptable arrangements to get the account up to date
  9. Explain process requirements and obtain required information
  10. Present marketing programs to customers
  11. Fast paced and structured
  12. Job is repetitive in nature
  13. Ability to adapt to procedural changes
  14. Requires participation in a team based environment
Shift: Must be flexible with scheduled shift hours; must be willing to work any time between the hours of 7am-8pm Monday-Friday and 7am-5pm on Saturday

Salary: Best in Industry

Selection mode: Interview

Required Educational qualification: Any degree

Apply mode: Online