Company name: Amazon
Company Website: www.amazon.com
Company profile: Amazon is Earth’s most customer-centric company, where customers can find and discover anything they might want to buy online, and endeavors to offer its customers the lowest possible prices,” Amazon.com and other sellers offer millions of unique new, refurbished, and used items in categories such as books; movies; music & games; digital downloads; electronics & computers; home & garden; toys; kids & baby; grocery; apparel; shoes & jewelry; health & beauty; sports & outdoor; and tools, auto & industrial.
Job Role: Customer Service Associates
Job Type: IT JOB
Job Details: 24 X 7 Voice profileBasic Knowledge of Computers and MS Office Should be able to work in citrix and oracle based environment.
Domain knowledge in logistics will be preferred.
Exposure in handling incidents, recovery tasks and requests at second level of support.
Required Educational Qualification: Any Graduate
Required Experience: 0 - 5 Years
Required skills: Basic English communication skills and analytical skills
Ability to use a desktop computer system.
Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer.
Excellent typing skills.
Demonstrates understanding of the Internet, Amazon.com website, and competitor websites.
Demonstrates an ability to successfully navigate websites.
Demonstrates a proficient knowledge of email applications.
Demonstrates an ability to learn in various media.
Ability to successfully adapt to changes in the work environment.
Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment.
Ability to empathize with and prioritize customer needs.
Demonstrates interpersonal skills with a diverse customer base.
Demonstrates conflict resolution, negotiation, and de-escalation skills.
Demonstrates ownership to resolve challenging customer issues, escalating when necessary.
Ability to determine customer needs and provide appropriate solutions.
Maintain regular and reliable attendance, including the daily schedule as assigned.
Flexible with the working schedule; may be expected to work weekends, holidays and events.
Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season.
Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned.
Ability to approach problems logically and rationally.
Action oriented and self-disciplined.
Organized and detail-oriented.
Ability to quickly and effectively prioritize work time in various departments to meet business need.
Ability to maintain composure in highly escalated situations.
Salary: Best in industry
Contract: no contract:
Shift: Day/night shift
Job timing: Full timing
Job Location : Hyderabad
Excellent communication skills (written and verbal).
Ability to communicate correctly and clearly with all customers.
Excellent documentation skills.
Good comprehension skills ability to clearly understand and state the issues customers present.
Ability to concentrate follow customers issues without distraction to resolution.
Good composition skills ability to compose a grammatically correct, concise, and accurate written response.
Work successfully in a team environment as well as independently.
Walk in date: 11 July 2015
Walking timing: 10:00 AM - 03:00 PM
Walkin in venue: Amazon Development Centre Pvt Ltd,
Jayabheri Orange Towers,Sy No.116 & 117,
Ground to 4th Floor, Road No.2,
Financial District, Nanakramguda, Hyderabad,
Land Mark: Lane opposite ICICI Bank towers & Regenta Hotel.