Ericsson India Urgent Job Openings for Freshers/Experienced for Huge Vacancies: Apply Now

Are you searching for Ericsson company jobs? They are hiring huge openings for freshers and experienced candidates. Want to apply for it? Now check it below.

Job Role: Engineer - Customer Support

Job Type: BPO

Company Name: Ericsson India

Company Profile:
At Ericsson, we strive to connect everyone, wherever they may be. Because by being connected, people can take part in the emerging global collaboration that is the Networked Society -€“ a society in which every person and every industry is empowered to reach their full potential.

Job Details
The Support Engineer is responsible for handling problems that have been reported by customers or other Ericsson support organizations.

Job Responsibilities & TasksCustomer Issue handling
Handling of proactive support
Software Update Management (SUM) handling
Knowledge Management Tool (KCS) Coaching
Remote Service Gateway (RSG) Coaching

Position QualificationsCore Competences:
Negotiation & Argumentation skills
Administrative Skills
Planning & Organizing skills
Problem solving & strategic thinking
Presentation & communication skills
Software support
Network level competence
Delivering Results & Meeting Customer Expectations
Presenting & Communicating Information
Applying Expertise & Technology
Planning & organizing
Working with People

Preferred Qualifications & Experience Requirements:Customer issue handling
Handling of proactive support (optional)
Software Update Management handling (optional)
KCS Coaching (optional)
RSG Coaching (optional)

Pay scale: Not Disclosed by Recruiter

Industry:IT-Hardware & Networking

Functional Area:IT Hardware , Technical Support , Telecom Engineering

Role Category
:Technical Support

Role:Customer Support Engineer/Technician

Required Skills: Software SupportAdministrative SkillsCustomer SupportOrganization Skills Knowledge Managemen tStrategic Thinking,Problem SolvingCommunication Skills
Desired Candidate Profile

Educational qualification-
UG:Any Graduate - Any Specialization

PG:Any Postgraduate - Any Specialization, Post Graduation Not Required

Doctorate:Doctorate Not Required

Selection process: Interview

Apply mode: Online