Quick Heal Recruitment for Freshers and experienced for Graduate Engineer Apply Now

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Company Name: Quick Heal

Company Website: www.intarvo.com

Company Profile:
To attain our objectives efficiently, fairly, with high level of reputation achieved through our brand ambassadors – our employees. Over the last 18 years, inTarvo has developed the expertise, processes and people required to efficiently manage Technology Assets for companies across India covering every stage of the asset lifecycle from acquisition to eventual disposal.

Job Role : Technical Support Engineer

Category job: IT jobs

Job location: Bangalore

Pay scale: Best and high salary

Required Education: Any Graduate

Experience: 2 - 5 Years

Shift: Any shift

Job timing: Full timing

Job kind: Regular
Job Description:
1. Should be able to receive inbound requests through channels like phone or Web and log the incident.
2. Candidate should possess customer centric approach / attitude.
3. To understand & elicit customer's issues / concern quickly and help customers in resolving issues by imparting correct information.
4. Liable to provide best standards of services and ensure the customer should retain and satisfied with the product.
5. The candidate will be required to collaborate with any other support or dependency groups in case the request or incident need has a linkage to other support departments.
6. Responsible for handling escalations and complex issues.
7. Should be a team player.
8. Coaching and guiding junior members of the support team.
9. Candidates should be able to speak fluently in English and any South India language ( Tamil, Kannada, Telugu and Malayalam).
10. Troubleshooting and management of support incidents.

Required documents: Updated Resume

Selection mode: Interview
Venue Details:
Pride Hulkul, Office No.202,
2nd Floor, Lalbagh Road,
Diagonally Opposite Passport office, Bangalore 5600271.

Apply mode: Online