Lenovo Company directly Hiring Freshers For numerous Positions

Role: PC SU Pport Lenovo L2 #call Roby - 200 Opening(s)













Refer: https://www.naukri.com/job-listings-PC-SU-Pport-Lenovo-L2-call-Roby-7204053760-Quess-Corp-Ltd-Bengaluru-Bangalore-0-to-1-years-230117007829?src=jobsearchDesk&sid=14873076464253&xp=1&qp=lenovo&srcPage=s
Job details are

Minimum 18 months of call taking experience in Technical support (Hardware/Software) or 1 year Field service in PC.
Fluency in English & Hindi language.
Knowledge on PC hardware, Windows OS, Wireless and Networking troubleshooting.
Typing speed minimum 25 words per min

Should have:-
Should be fluent in communication skills both spoken & written
Strong problem-solving and client facing skills

Good to have:-
Basic Linux OS knowledge.
Any hardware Certification will be an added advantage.

Main Responsibilities
To provide best in class Technical support to customers over Phone.
Take end to end ownership of customer issues reported.
Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
Follow standard operating procedures & escalate to internal teams for quicker resolution.
Document solutions in the form of knowledge base, Tech notes and Articles and help build a robust knowledge base which can be referred in the future.
Documenting all troubleshooting performed on the call in Lenovo SAP CRM.

Working Experience 0 - 1 Years

Related Type BPO / Call Centre / ITES
Role Associate/Senior Associate -(Technical)
Functional Area ITES, BPO, KPO, LPO, Customer Service, Operations

Education

UG -
PG -
Doctorate -
Compensation: 1,25,000 - 4,25,000 P.A. Roby@7204053760

Shift: any shift

Selection process
Written test
communication test

Apply mode: Online