Walkin for Senior Work Force Management Analyst from 12 to 13 june at bangalore

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Company Name : Flipkart

Company Website: www.flipkart.com

Company Profile: Flipkart.com - Online Shopping of Books, Mobile Phones, Digital Cameras, Laptops, Watches, Clothing & Other Products at Best Price in India. Free Shipping .

Job Role/ Position: Senior Work Force Managment Analyst

Required Skills : Work force mangement and real time work flow

Required Experience : Applying candidates should have minimum 2 to 4 Year(s) experience

Work Place/ Job Location : Your Job Area will be in Bangalore

Interview place: Bangalore

Selection Process: Will Hire by Walkin interview and performance

Job Responsibilities;
Real time management on Service level and share the service level report on an hourly frequency
Extract consultants login/log out report
Extract consultants break adherence report
Prepare Roster based on the call pattern
Maintain leave records, night shift allowance tracker
Prepare Attrition report
Would be the single point of contact for sharing daily reports on FCR, NPS, TAT adherence, etc.
Tracking downtime
Sharing shrinkage report
Prepare weekly/monthly score card
Prepare weekly/monthly review data
Approve discretionary activities to increase occupancy
Increase staffing levels or modify call routing to increase service levels
Communicate identified intraday risks to management and other intraday analyst
Perform other duties and assignments as directed
Share daily/weekly stats for consultants

Required educational qualification/ Experience: Should have educational qualification of 10+2 with  2 years experience

Walkin Date, Time and Place

Walkin Date : 11 June 2014 - 13 June 2014

Walkin Time : 09:00 a.m

Walkin Venue :
Ozone Manay Tech Park
7th Floor, B Block
Hosur Road
Opposite to Nandi Toyota Showroom
Bangalore - 560068