Microland openings for Technical Support Associate at Bangalore

Are you searching about Microland openings? Want to get Job in Bangalore? Microland company has a openings for Technical Support Associate at Bangalore. Check below all details.

Company Name: Microland
Company Website: www.microland.co.in

Company Profile: Microland"s Infrastructure Management Service (IMS) is a time-tested and proven service offering focused on reducing your operational costs and ensuring maximized availability and performance of your IT. We have gained enormous process and operations maturity through a decade plus of experience in delivering onsite services to a host of customers across the globe. The experience gained from designing, building, and managing IT infrastructure solutions on heterogeneous platforms has been leveraged to provide this service to our global customer base.

Position Name: Technical Support Associate

Required Educational Qualification: Any Degree

Job Type: BPO

Required Experience: Freshers

Work Place: Bangalore

Job Responsibilities
-              Answering calls ( Phone , Emails).
-              Handling customer query & Troubleshooting issues.
-              Documenting Cases in ticketing tool.
-              Handling Irate Customer.
-              Resolve customer issue to their satisfaction.
-              Meet SLA / KRA.
-              Adhere to Schedules.
-              Process Adherence.
-              Follow escalation process.
-              Company Policy Adherence (Compliance & Statutory Requirement).
-              Team Player.
-              Adhere to Company Policies.

Required skills:

Basic Computer Knowledge (H/W & Networking).
15 WPM (Words per minute) Typing Speed with Accuracy of 80%.
Good Communication Skills (On a scale of 1 5, 2-3 minimum).
Good and fluent in Hindi communication skills (On a Scale of 15, 3+ minimum).

Salary: Best in Industry

Selection mode: Interview

Apply mode: Online

Apply link: http://careers.microland.com:8025/psc/MLHRPRD/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_CE.GBL?Page=HRS_CE_JOB_DTL&Action=A&JobOpeningId=17780&SiteId=1&PostingSeq=1&