Are you looking for wipro company jobs? Wipro is hiring for freshers and experienced candidates. Want to apply for it? now check it below.
Career company Name : Wipro
Role name/ Position name : Customer Support Executive
Category type: BPO
Required Experience : Freshers to experienced candidates
Education/ Qualification : M.Com, BBA/BBM, MA, BSc, BCA, BE/B.Tech, MSc, B.Arch, B.Com, BA, MCA
Link : careers.wipro.com/
Payscale: 17000 - 32000 Rs Per Month
Required Job Info :
#Handling calls for Telstra Technician and Case Manager’s to resolve customer issues with Fixed landline and Internet service.
#End to end trouble shooting on NTD (network termination device) and HNG (Home network gateway) Modem /Routers.
#Helping customer to set password for the routers.
#Connecting their Landline phones to the modem wired as well as wireless using Gigaset phones by setting Wi-Fi connection with wireless routers and mo
Job Responsibilities#Giving first call resolution by Activating the incoming calls once the connection are proper and if the customer is able to browse internet and also make calls from the phone connected to modem .
#If the issues are still not resolve then getting it resolved by calling onshore escalation to seek help in getting customer or technician issues resolved providing FCR (first call resolution)
#Activation -Deactivation of ADSL and POTS Services
#Assigning network path,PGS (pair gain System).
#Programming the network and assigning the orders to field tech for jumpering
Selection process: Interview
Last Date to apply: 08th April 2016
Apply Mode : Online