Company CGI

Payscale: Not Disclosed by Recruiter

Founded in 1976, CGI has evolved into a leading IT and business process services provider. Our more than 30 years of continuous growth is a testament to the confidence our clients place in us and to the commitment of our members. It is also a testament to the sustaining principles in which we were founded upon, including our dream and shared values. The result for our clients: We are everywhere you need us to be and have the stability, discipline and dedicated professionals needed to deliver results


Job Position Service Desk/Technical Support- Professional. Permanent position with CGI.

Exp: 0.6 YRS to 5 Y rs

Category  IT-Software / Software Services

Related filed: IT Software - Application Programming, Maintenance

Position are : System Administrator

Job kind: BPO, IT/Software

Graduation details are
Education:UG -Any Graduate - Any Specialization, Graduation Not Required
PG - Any Postgraduate, Post Graduation Not Required
Doctorate - Any Doctorate - Any Specialization, Doctorate Not Required

Job details are
JD: Be readily available to answer the phone to our customers in a professional and efficient manner. Providing a positive image of the company through your role as the first point of contact with customers To ensure that all is work carried out in accordance with ITlL Incident Management guidelines Log calls via the appropriate call logging system and provide a high level of technical fix. For example: o Change Passwords and unlock accounts for internal and external customers where possible o To provide first line printer support for the server infrastructure Complete courtesy call backs to the customer where required Add value to your team environment by being enthusiastic and maintaining a Positive attitude. To achieve all team and personal performance goals as defined by the company Ensure calls returned to DESK are reassigned without delay Monitor related calls Monitor open incident calls

Shift: Any shift

Selection process
Written test

Apply mode: Online